Frequently Asked Questions

Everything you need to know about shopping with Precious About Make-up.

Are your products 100% authentic?

Absolutely. We pride ourselves on sourcing only genuine products directly from official distributors and brand partners to ensure the highest quality for our professional and enthusiast clientele.

What is your shipping policy for international orders?

We ship worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days. Please note that customs duties and taxes are the responsibility of the recipient.

Can I return a make-up product if I am unhappy with the shade?

Due to hygiene and safety regulations, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Do you offer professional discounts for make-up artists?

Yes, we support the pro community. Qualified make-up artists can apply for our Pro Program to receive exclusive discounts on a wide range of professional-grade products.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey in real-time.